Terms & Conditions

Welcome to Soft Look. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Orders

• All orders are subject to product availability and confirmation.

• Please ensure that your contact information, delivery address, and order details are accurate before completing your purchase.

• Soft Look reserves the right to cancel an order if necessary, with the customer being notified accordingly.

2. Products and Availability

• We strive to display accurate product descriptions, colors, and images. However, slight variations may occur due to screen settings or lighting.

• Product availability may change without prior notice.

3. Pricing and Payment

• All prices are displayed on our website in the applicable currency.

• Orders must be paid for using the payment methods available at checkout.

• Soft Look reserves the right to update prices or correct pricing errors when necessary.

4. Shipping and Delivery

• Delivery times are estimates and may vary depending on the delivery location and other circumstances.

• Customers are responsible for providing accurate delivery information.

• Delays caused by circumstances beyond our control may occur.

5. Returns and Exchanges

• Return and exchange requests are subject to Soft Look's applicable return and exchange policy.

• Items must meet the applicable eligibility requirements to qualify for a return or exchange.

• Customers are encouraged to contact us before returning or exchanging any item.

6. Cancellations

• Order cancellation requests are subject to the order's processing and fulfillment status.

• Once an order has been processed or shipped, cancellation may no longer be possible.

7. Privacy

• We respect our customers' privacy and handle personal information in accordance with our privacy practices.

• Customer information is used as necessary to process orders, arrange deliveries, and provide customer support.

8. Changes to Terms

Soft Look reserves the right to update these terms and conditions when necessary. Any updates will be published on our website.

9. Contact Us

For questions or assistance regarding our products, orders, or policies, please contact Soft Look through the contact details provided on our website.

By placing an order, you acknowledge that you have read and agreed to these terms and conditions.